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Cummins Inc. IT Support Specialist in Buffalo, New York

IT Support Specialist


Cummins is seeking a talented IT Support Specialist to support our Sales and Service branches across multiple locations in the Northeast including one of our locations in Canada

In this role, you will make an impact in the following ways:

  • Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.

  • Accountable for responding to all customer requests courteously, professionally, and in a timely manner.

  • Must work collaboratively with others.

  • Performs IT production support for assigned area(s) according to documented processes

  • Provides preventative maintenance on IT systems and networks.

  • Diagnose and problem solve issues with IT hardware or software components with direction. May require ability to install, configure, or disposition IT hardware and/or application issues.

  • Troubleshoots assigned issues per department standards and escalates if unable to resolve.

  • Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.

  • Provides one-on-one training for less experienced associates on IT support processes and tools.

  • Assists with additional IT responsibilities as assigned


To be successful in this role you will need the following:

  • Requires 3 years of experience and intermediate level knowledge obtained through education, training and on-the-job experience.

  • Must be able to work in an independent environment with remote supervision. Maintain a clean, professional personal appearance at all times, in accordance with all company standards for professional appearance.

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

  • Relevant industry training, certification or equivalent experience preferred.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-New York-Buffalo-US, NY, Buffalo, Cummins Northeast

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Apr 22, 2021, 12:06:53 PM

Unposting Date Ongoing

Req ID: 210001E5