Cummins Inc. Service User Experience Analyst in Columbus, Indiana
Service User Experience Analyst
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
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This is an exciting opportunity in Columbus, Indiana for a Service User Experience Analyst.
Your impact will happen in these and other ways:
Partners with business functions to define, determine, analyze, document and communicate the objectives, business requirements and priorities for information systems and solutions; works with application and technical experts on the solution design, implementation, support, maintenance and enhancement of the information systems.
Leads the effort, working with the business, to define and document what constitutes business success for medium to large size initiatives within a single organization.
Elicits, analyzes, and documents functional requirements across the five aspects (process, information, event, socio-political, and location), as appropriate for the large initiative. May either lead or work as part of a team to gather requirements.
Elicits, analyzes, and documents non-functional business requirements
Leads or conducts requirements management activities, as necessary, ensuring that the impact of changes are well understood and approved by the appropriate stakeholders within the organization.
Leads or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs within the organization
Reviews test plans and testing methodology to mitigate risks and participates in testing the solution to ensure the solution meets functional and non-functional requirements within the organization
Conducts problem analysis as needed. Escalates complex issues for additional analysis and resolution as appropriate. Acts as a point of escalation for moderate to difficult problems.
Develops positive relationships with both the business and other functions involved in downstream technical processes
May coach and mentor less experienced business analysts
Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
Business Need Definition - Defines the business outcome that the proposed work will provide using the Business Analysis Toolkit (modeling the five aspects and creating use cases) to justify investment of resources (people, time, finances).
Business Analysis Planning - Identifies the activities needed to conduct business analysis considering the five business aspects, level of detail, and approach for eliciting requirements to plan for resources and techniques to document the business needs and solution characteristics.
Requirements Elicitation - Discovers and documents functional and non-functional requirements using the Business Analysis Toolkit (modeling the five aspects and creating use cases) to effectively communicate the business needs and solution characteristics for solution design.
Requirements Analysis - Evaluates relationships and interdependencies between requirements based upon their complexity and value to the business in order to determine feasibility and prioritization.
Solution Assessment and Validation - Assesses the proposed solution using the requirements traceability through the life cycle of the requirements to determine if they deliver the desired business outcome.
Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using Cummins IT processes, standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.
Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.
Solution Validation Testing - Validates a configuration item change or solution using the IT Operating Model (ITOM), including the SDLC standards, tools and metrics, to ensure that it works as designed and meets customer requirements.
Project Issue and Risk Management - Manages the process to identify, assess and prioritize issues and risks using recommended tools and processes to minimize, monitor, and control the probability and/or impact of negative events or to maximize the realization of positive events.
Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Education, Licenses, Certifications
College, university, or equivalent degree in Information Technology, Business or a related subject required.
Intermediate level of relevant work experience required. 3-5 years of experience.
Responsible for the delivery of design solutions that are strategic, targeted, engaging and user-centered;
Conducts user research, applying techniques such as task analysis, card sorting, heuristic evaluations, and usability testing to collect data upon which a usable design is created and/or improved
Identifies complex usage patterns, presents recommendations for user interfaces to development teams and internal business management
Works with business functional leaders to design creative and effective initiatives based on the understanding of customer expectations.
Describes how business leaders prioritize and progressively elaborate stakeholder and solution requirements in order to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders
Able to apply user centered design practices to define the architecture, structure, and behavior of interactive products in order to generate cohesive, predictive, and desirable designs based on holistic consideration of users’ experience
Able to prepare and conduct usability tests, both summative and formative, for the purpose of identifying and prioritizing usability issues with a product or process.
Able to apply user centered design practices to generate the aesthetics associated with the user interface of a product.
College, university, or equivalent degree in Human Computer Interaction, Information Science, Human Factors, or equivalent educational and work related experience is preferred
Experience applying human-centered design techniques to the design of applications.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
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Job SYSTEMS/INFORMATION TECHNOLOGY
Primary Location United States-Indiana-Columbus-US, IN, Columbus, General Office Building
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Oct 2, 2019, 1:49:36 PM
Unposting Date Ongoing
Req ID: 190004FF