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Cummins Inc. CBS IT - Executive Support Analyst in Indianapolis, Indiana

CBS IT - Executive Support Analyst

Description

We are looking for a talented CBS IT Executive Support Analyst to join our team specializing in Systems/Information Technology for our Business Services Unit in Indianapolis, IN / home office. (Hybrid)

In this role, you will make an impact in the following ways:

  • Serve as IT Point-of-Contact for executives and promptly respond to technology support issues.

  • Maintain confidentially and privacy in all dealings with executives.

  • Maintain an up-to-date level of knowledge with regards to all technology, keeping abreast of industry trends and current best practices as it relates to the company technology stack.

  • Support Windows, Mac, & mobile devices including iPhone, iPad, Android.

  • Provide support for all executive onsite meeting activity.

  • Advanced conference room setup and support in business and residential environments.

  • Provides consulting and hands-on guidance to senior leadership and executives for various technology topics.

  • Provide support at executives’ home offices as needed.

  • Ensure that Operational, Service Level, regulatory and company guidelines are always adhered to.

  • Communicate the progress of investigations and planned solutions to customers, managing their level of expectation and increasing their understanding of company desktop technology.

  • Works closely with the support desk to provide second line technical support for executive issues, ensure assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives.

  • Network configuration and problem solving in Windows, Apple, and Citrix environments (wired and wireless; residential and business).

Qualifications

To be successful in this role you will need the following:

  • Bachelor’s Degree in Information Technology, Business, or related degree

  • 5 years’ experience working with MS Office, Windows, and Mac environments, and have a good understanding of modern, cloud-based environments.

  • 1 years’ experience supporting the C-suite in a matrixed corporate enterprise

  • 1 years of Apple configuration and support experience (iPads, iOS, iPhones, MacBook’s, MacOS), as well as Android and their related OS environments.

  • Executive presence, a superior customer service manner, excellent verbal, and written communication skills. Calm and methodical in approach, combined with the highest sense of urgency, focus and flexibility.

  • Knowledge of modern, business-class audio/video systems, and conference room technologies (especially new, hybrid workplace designs) is desired.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location United States-Indiana-Indianapolis-US, IN, Indianapolis, Cummins DBU Headquarters

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jan 7, 2022, 4:59:06 PM

Unposting Date Ongoing

Req ID: 2200002F

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