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Cummins Inc. Cybersecurity Operator in Indianapolis, Indiana

Cybersecurity Operator


No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.

Must work collaboratively with others.

Performs IT production support for assigned area(s) according to documented processes.

Diagnose and problem solve issues with IT hardware or software components with direction. May require ability to install, configure, or disposition IT hardware and/or application issues.

Troubleshoots assigned issues per department standards and escalates if unable to resolve.

Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.

Provides one-on-one training for less experienced associates on IT support processes and tools.

Assists with additional IT responsibilities as assigned.

Compensation and Benefits:

Benefits: Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify:

At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.

Equal Opportunity Employer: Minorities/Females/Veterans/Disabilities

Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit



Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.

Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.

Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Relevant industry training, certification or equivalent experience preferred.


Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.


Provides timely detection, identification, and alerts of possible attacks/intrusions, anomalous activities, and misuse activities, and distinguish these incidents and events from benign activities Phone intake for initial case support (phone, email, webform) Identifies indications of compromise and performs analysis to define threats Uses provided monitoring tools to detect threats including phishing, malware, data loss, identity theft, and insider threats Gather key data, follow defined processes to perform remediation. Escalate more difficult and complex cybersecurity incidents to the next level. Run reports Follows defined processes to perform remediation and escalation actions for cybersecurity incidents Participates in continuous process improvement and training tasks Performs other tasks as assigned


Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.


High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position will have weekly rotating shifts from Sunday evening through Friday night 24/5 with Saturdays off.


Primary Location United States-Indiana-Indianapolis-US, IN, Indianapolis, 20 N Meridian

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Dec 17, 2019, 8:11:17 AM

Unposting Date Ongoing

Req ID: 1900054J