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Cummins Inc. CBS IT Site Support Technician- CONVERSION in Mineral Point, Wisconsin

CBS IT Site Support Technician- CONVERSION

Description

CBS IT Site Support Technician

We are looking for a talented CBS IT Site Support Technician to join our team in Mineral Point, WI.

In this role, you will make an impact in the following ways:

  • With limited supervision, provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users with opportunities for coaching and developing less experienced IT Support Associates

  • Performs IT production support for assigned area(s) according to documented processes.

  • Diagnoses and problem solve issues with IT hardware or software components with limited direction. Requires the ability to install, configure, or disposition IT hardware and/or application issues.

  • Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided. Has reporting responsibility within the system.

  • Encourages root cause analysis using the formal problem-solving approach for recurring issues.

  • Assists with additional IT responsibilities as assigned.

To be successful in this role you will need the following:

  • Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.

  • Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

  • Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

  • Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location United States-Wisconsin-Madison-US, WI, Mineral Point, FGD Nelson Plant

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Aug 24, 2022, 2:14:33 PM

Unposting Date Ongoing

Organization Cummins Business Services

Req ID: 22000729

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