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Cummins Inc. Cummins - Power Systems IT Support Associate - Shoreview, MN in Shoreview, Minnesota

Cummins - Power Systems IT Support Associate - Shoreview, MN


Cummins - Power Systems IT Support Associate - Shoreview, MN

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Power Systems IT Support Associate to join our team for our location in Shoreview, MN.

In this role, you will make an impact in the following ways:

  • Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.

  • Must work collaboratively with others.

  • Performs IT production support for assigned area(s) according to documented processes.

  • Diagnose and problem solve issues with IT hardware or software components with direction.

  • May require ability to install, configure, or disposition IT hardware and/or application issues.

  • Troubleshoots assigned issues per department standards and escalates if unable to resolve.

  • Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.

  • Provides one-on-one training for less experienced associates on IT support processes and tools.

  • Assists with additional IT responsibilities as assigned.

  • Is familiar with SLA / Operational Level Agreements between other IT Services Provided.

To be successful in this role you will need the following:

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

  • Relevant industry training, certification or equivalent experience preferred.

  • This position may require licensing for compliance with export controls or sanctions regulations.

  • Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

  • Account Administration integration into WWIMS (IdentityAccess Management)

  • Hardware/Software Management

  • Submission of IT controls related to Sarbanes Oxley

  • Training and communication of New Technology Adaption to the Power Systems business

  • Certification of software introduction through the Software Certification process

  • Class 3 software incident support queue management/resolution

  • This is a Hybrid Position until Opening of Offices

  • Must be willing to work M - F, 8 AM - 5 PM.

  • Pay starting at $22.72/HR or higher, based on experience level.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization


Primary Location United States-Minnesota-Minneapolis-US, MN, Shoreview, CPG Headquarters Victoria St

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Mar 24, 2022, 9:28:35 AM

Unposting Date Ongoing

Organization Power Systems Business

Req ID: 220000JG